Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Guarantee

  • Our technical support staff is working 24/7 to handle each of your service questions. Each ticket you submit to us will be responded to within up to 1 hour. If your case requires some help from one of our administrators, we will send the ticket to the person on shift and will inform you that the situation is being resolved.

  • Top quality support service

  • Expert Client Support Service

  • We are online for you round the clock to offer you information and client support and to aid you with any difficulty that you could encounter as you are maintaining your virtual server. We are able to aid you with all pre–installed software, including your OS, server administration panel (with respect to the VPS type) and the Site Control Panel made 100% by our company.

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and regularly updated knowledge base is included in our in–house built Site Control Panel. It gives you quick tips on how to conduct all the key site management duties. The Help section gives you in–depth how–to tutorials and step–by–step video courses. You can open the Help section by clicking on the Help or Video buttons in the upper right part of each Control Panel section.