Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Site Control Panel you will find a detailed Help section offering a variety of help articles and regularly asked questions. They are answered by our support team of skilled techs. Simply fill in your question and our clever system will show you the most appropriate answer.

  • Top quality support service

  • How–To Videos

  • If you’d like to see how an action is fulfilled or how a problem is solved, instead of just reading about it, then check out our selection of how–to video tutorials. They address a lot of different topics and will help you quickly understand how to work with the Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 customer service and come with a one–hour ticket response time guarantee. Our qualified techs will be at your disposal 7 days a week and will remedy any problem that you could stumble upon within less than 60 minutes after the trouble ticket submission. In the majority of cases, a response will be given to you in less than 20 minutes.