Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum sixty minutes after the trouble ticket or e–mail has been received. If your issue requires additional assistance from a server admin, we’ll forward the trouble ticket or the e–mail to the person on duty, in a timely manner then leave a comment to inform you that more time will be required for discovering a solution. If you order our Managed Services package, any of the server administration tasks included there will be completed whenever you desire.
A Top–Class Customer Care Service
Our client support team will be at your disposal round–the–clock should you need help while working with the Site Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. What is more if you require help with the standard admin tasks on your dedicated web hosting server, you can have a look at our Managed Services package, which includes backup hard disk space, weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Our Site Control Panel has been pre–installed for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the educational articles have video versions that show all the tasks that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.