Phone Support in Cloud Website Hosting
We believe that being able to communicate with a live representative is very important, for that reason we have three support lines globally (USA, UK and Australia) and you're able to contact us on the phone for 14 hours a day. If you consider getting one of our Linux cloud website hosting, for example, you are able to phone us and find out more about our services before you order to ensure that we meet all of the system requirements for your web sites. After the purchase, you can call us about any kind of sales and billing troubles you may have, or get any type of general or basic tech info that you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature live phone support for fourteen hours every day. If you wonder which package will be appropriate for your websites, you want to find out more about the package's specifications or you're looking for any other type of info on our solutions, you will be able to call any of the local numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you currently own an account, you're able to get in touch with us about sales and general issues, although we're usually able to help with a number of technical issues as well. For entirely tech troubles you'll need to employ our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option in case the issue needs additional time to be resolved or it needs to be escalated to our system administrators.