If you ever encounter a problem with your site and are incapable of fixing it on your own, ask the hosting company’s client care team to help you bring the website back online. A swift solution would be the best scenario, but lots of companies reply within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if the problem can be solved quickly, your site may not function correctly or it may not be available at all for a prolonged period of time, so you may lose prospective clients since it is extremely unlikely that anybody would willingly go back to an inoperative site. That’s why, you need to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely manner. If an application update doesn’t proceed smoothly or you delete something accidentally, for example, the website should be fixed swiftly in order to prevent long downtime.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours on end, or even one whole day, to obtain an answer to an email or a helpdesk ticket. No matter when you get in touch with us, we will assist you within maximum 60 minutes with any sales or technical inquiries that you may have. The fact is, our actual reaction time scarcely ever surpasses 20-30 minutes. As we’re available 24-7, you will always obtain assistance in a timely manner and we know exactly how vital this is in the electronic world. As soon as you contact us, we will reply to your enquiries. In case you confront any technical complication, we will resolve it on your behalf, or we will provide you with all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff members will be at your disposal at all times and they will reply to any ticket that you post via our web hosting Control Panel within less than 1 hour. The response time is guaranteed no matter if you have a general query in regards to your semi-dedicated server or you encounter some predicament and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24 hours a day, 7 days a week to take care of any general, technical or billing issue. If you contact us about anything that’s within our capacity, we’ll resolve it before we reply to you, which suggests that you won’t have to wait around for hours or days while the problem remains. If there’s something that you have to do on your end, we’ll supply you with the needed information – what workable solutions to try out, what actions to take, etc.