There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest communication channel for a variety of reasons. In case no customer service team member is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. Besides, you can copy ‘n’ paste large bits of information without having to worry about misprints, and if a certain issue requires more time to be solved or a number of responses must be exchanged, all the info will be in the exact same location, so each party can always see the comments left by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are typically separate from the web hosting platform, so if you need to provide information or to follow instructions, you will have to use no less than 2 different interfaces and this number can grow if you would like to manage a handful of domain names. In addition, a lot of hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with numerous other hosting companies, the ticketing system that we use with our Linux cloud website hosting is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to memorize different log-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from a single place. So, in case you have an enquiry or stumble upon an issue, you can touch base with our support staff members on the spur of the moment. Our ticketing system includes a smart search option. This means that even in case you’ve opened lots of tickets over the years, you will be able to find the one that you want without much difficulty. Additionally, you can see knowledge base instructions for tackling common challenges.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers, which means that you will not require another support platform to touch base with our tech support staff – you can do this on the spot the moment you come across a difficulty. Posting a new ticket requires several mouse clicks and tracking down an older one is equally simple. Using our smart search box, you can quickly track down any ticket that you’ve sent in the past. You can submit a ticket at any particular moment since our help desk team members are at your service 24-7-365 and reply in less than one hour, although it rarely takes that much to receive help. With Hepsia, you will have everything in a single location and you can just forget about going through 2 or more platforms to solve a simple issue.