Being able to contact your cloud website hosting supplier if you have any kind of questions or experience any troubles is very important and how quickly they'll respond and react can be essential, particularly if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually an easy way to identify genuine suppliers from resellers. The latter in most cases respond only to e-mails or support tickets and you will have to wait for a day or maybe more so as to get a reply. If the issue requires a few responses, you'll end up losing several days to get a simple problem solved. With an authentic and reliable website hosting company, you should be able to connect with the support team anytime and get a quick response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our cloud website hosting services feature 24/7 support and various means of communication. In case you do not have an account yet, you can easily phone us or use our live chat and talk to a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up buying a service that you can't use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of providers out there, we respond to all tickets within the hour, so you will not need to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to get prompt support, particularly if your site is not working effectively for whatever reason. All of our Linux semi-dedicated servers come with 24/7 customer and tech support, so if something comes up, you're able to use plenty of methods to contact us - phone line with multiple local numbers worldwide, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and general matters, which means that in case you don't have an account yet, for example, you'll be able to receive extra info regarding our solutions, or we can help you with less demanding tech problems. The next two methods are for solely tech troubles or everything which is more time-consuming due to the fact that it is more convenient to track the dialogue between you and our tech support crew. The warranted max response time for them is merely an hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day to get assistance as you may have to do with various other providers.

24/7 Customer Support in VPS Servers

When using our Linux VPS plans, you will not ever need to wait for more than one hour in order to receive assistance for any kind of situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open through your billing Control Panel or email messages which you send to our technical support crew. We also have local phone numbers in a number of countries globally as well as a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various means of communication, so regardless what your question or issue is, there's always somebody to help you in a timely manner. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you can take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we provide come with 24/7 support through several methods of communication and with a 1-hour maximum answer time warranty. If you want to learn more about the plans or you have some general or billing questions, you're able to call one of the local numbers that we have around the globe or you may use our live chat support and speak with a live agent. For solely technical issues which need the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, because all these channels are more appropriate to monitor a particular matter. The reply time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day to receive support. The support service is available for any kind of server-related issues, and the pre-installed software. In the event that you want help with third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all packages.